FAQs

It is easy to rotate the bracket once it is fitted to your stroller and the Rockit is inserted. Simply grab the Rockit and gently turn it to point upwards.

It is difficult to rotate it on its own – please ensure the Rockit is fitted first./p> Here’s our quick-start video: https://youtu.be/ra5aJm2Noag

1/Push the strap through the buckle a short way – it does not go in very far.

2/ Now keep pushing and turn the wheel clockwise to tighten the bracket onto the stroller.

3/ Once attached we recommend leaving in place and just taking the Rockit in and out as required.

4/ Here’s a quick-start video to show the process: https://youtu.be/ra5aJm2Noag

- We also sell spare brackets if you would like to fit one to a different pushchair, stroller or pram: https://rockitrocker.com.au

If your Rockit won’t charge, please check the following:

• Please check your USB socket for any damage or debris. Do not use if it has become damaged.
• Capture screenshot or video for the issue you get.
• Make sure you are using the USB cable provided in the box. Check it has not become bent or damaged in any way.
• Do not use a fast charger or cable (e.g. the Apple cable or others supplied with the latest mobile phones – as these may not be compatible with the Rockit)
• Check your charging plug to ensure if complies with the specifications in the Rockit user guide including having an output rated 5V.

If you still have trouble please contact us for help.

If your Rockit does not start, or takes multiple button presses to start, check it is adequately charged – charge until the green light shows.

Make sure that it is rotated so it points directly up with the button on top. It is easy to rotate when the Rockit is in the bracket – simply grab the Rockit and gently turn it to point upwards. When the Rockit is vertical it is much easier for the weight inside to start moving. It will also save battery life if it is vertical.

If this problem persists with a fully charged, vertical Rockit, please contact our customer support

There is a speed dial at the base of the Rockit. Turn it clockwise to increase the speed and anti-clockwise to reduce the speed.

Slowly change the speed until you notice the most rocking. It may not be the fastest speed – often you can get a nice rock at lower speeds if you hit the sweet spot (resonance frequency) of your particular stroller / pram.

Mounting the Rockit high on the frame or top handle will also allow you to generate a nice rock at lower speeds.

Brackets can break or weaken occasionally in use, particularly if the Rockit is knocked on doors. We recommend mounting the Rockit on the inside of your stroller’s tube, or on the top handle to help avoid this happening.

To request a replacement bracket, please contact our lovely support staff and send a nice photo of the broken bracket.

We think so. We designed a universal bracket (included in every box) to fit tubes of all different shapes or sizes, whether they are square, oval or round. Our lead designer spent many a long hour in baby stores testing on 40+ different pushchairs in order to perfect the bracket. We can’t give a 100% guarantee on this because there are always new products hitting the market but we do believe that there should be somewhere on any pushchair that the Rockit will fit.

The Rockit is suitable for use with children from birth up until around 3 years old. Our own children still slept in the pushchair up to age 3, so we think it will be useful for several years if bought at birth.

Yes. We have based the rocking motion on the way parents rock their children by hand. Scientific tests show the vibration level closely mimics the normal hand rocking of a pushchair and the subtle yet soothing movement is gentler than a pushchair moving over paving stones.

The Rockit was designed and tested for pushchairs and prams. A helping hand when you are out and about. Rockit was extensively safety tested by Intertek, a global product testing company and they felt that it might be mounted by a tired parent on a bar inside the cot, where the baby could snag clothing. Because we want to adhere to the highest safety standard for all our products we’re not able to recommend use on cots, cribs or Moses baskets.

Rockit was designed and tested specifically for pushchairs and prams, so we don’t recommend use on car seats when fitted in a car. It can be used on a car seat when fitted to a stroller frame, but we always recommend customers follow the general guidance given on safe sleep https://www.lullabytrust.org.uk/safer-sleep-advice/

The Rockit is not designed to keep a child asleep for an extended period. It is meant to be a helping hand to soothe a baby and help them drift off to sleep or maintain their sleep when the pushchair or pram stops. Babies often sleep in cycles of around 40 minutes, so it is designed to help them get through one full sleep cycle after which time they may be in a deeper sleep and no longer need rocking.

The Rockit is showerproof (tested to IPX2 standard). Avoid exposure to prolonged or heavy rain. Always ensure that the rubber cover for the USB ports is fitted securely.

It takes 5-6 hours to fully charge, but you can achieve about 3 hours use on a medium speed with a 1 hour charge.

Mount the Rockit as high up as possible on the stroller frame. Make sure that the Rockit is rotated so it points direct up with the button on top. Adjust the speed dial to give a slower rock (slower speeds are often more effective anyway).

Yes they are available from our website: https://rockitrocker.com.au

Yes! We have had many compliments from parents who find it very useful with twins. It fits most double prams or strollers that we are aware of and rocks them well.

1) You will get the best rock with it mounted as high on the handle as possible. Always make sure the Rockit is pointing directly up.

2) Turn on with the button on top

3) Slowly change the speed until you notice the most rocking. It may not be the fastest speed – often you can get a nice rock at lower speeds if you hit the sweet spot (resonance frequency) of your particular stroller / pram.

4) Or you may just want to set it to the speed your baby likes the most!

Using the universal bracket which is supplied with every Rockit. This can stay permanently fitted to the pushchair or pram but can also be removed and re-positioned if required. The Rockit then slots in and out of the bracket very quickly and easily. We also sell spare brackets if you would like to fit one to a different pushchair, stroller or buggy.

If your Rockit does not start, or takes multiple button presses to start:

Make sure that it is not mounted flat on its side – it should be pointing up as close to vertical as possible with the button on top. Most commonly it will be mounted on the side of a stroller at around 45 degree angle and should work well like this.

Check you are using decent batteries. There are some shockers about at the moment – we recommend GP Ultra Alkaline batteries. The worst type for the Rockit are Zinc Carbon batteries which do not have enough power (often sold under Kodak or discount supermarket own brands) – avoid these like the plague.

We think so. We designed a universal bracket (included in every box) to fit tubes of all different shapes or sizes, whether they are square, oval or round. Our lead designer spent many a long hour in baby stores testing on 40+ different pushchairs in order to perfect the bracket. We can’t give a 100% guarantee on this because there are always new products hitting the market but we do believe that there should be somewhere on any pushchair that the Rockit will fit.

Yes, we have had some great feedback from parents with twins. If you mount the Rockit vertically (on the top of the side bar) and as high up as possible it has enough leverage to rock even a double stroller. Parents of twins have said it is great for keeping one twin happy while the other one is changed etc.

The Rockit is suitable for use with children from birth up until around 3 years old. Our own children still slept in the pushchair up to age 3, so we think it will be useful for several years if bought at birth.

Yes. We have based the rocking motion on the way parents rock their children by hand. Scientific tests show the vibration level closely mimics the normal hand rocking of a pushchair and the subtle yet soothing movement is gentler than a pushchair moving over paving stones.

The Rockit was designed and tested for pushchairs and prams. A helping hand when you are out and about. Rockit was extensively safety tested by Intertek, a global product testing company and they felt that it might be mounted by a tired parent on a bar inside the cot, where the baby could snag clothing. Because we want to adhere to the highest safety standard for all our products we’re not able to recommend use on cots, cribs or Moses baskets.

The Rockit has a 60-minute timer as is not designed to keep a child asleep for an extended period. It is meant to be a helping hand to soothe a baby and help them drift off to sleep or maintain their sleep when the pushchair or pram stops.

Please note some older models (sold up to the end of 2022) had a 30 minute timer.

The Rockit is showerproof (tested to IPX1 standard). Avoid exposure to prolonged or heavy rain.

1) Use good quality Alkaline batteries. Some cheap batteries are only suitable for low-drain items such as remote controls or clocks. Good quality Alkaline batteries should last much longer.

Definitely avoid Zinc-Carbon batteries (often sold under brands like Kodak in pound stores), these are not suitable for the Rockit and struggle to start the motor.

2) You can use re-chargeable batteries. NiMH rechargeable batteries can last even longer than Alkaline and only cost pennies per charge.

3) Mount the Rockit as close to vertical as possible (pointing up with the button on top). Battery life will be reduced if used flat.

4) Try slower speeds, using the dial on the bottom. Sometimes the best rock can be achieved at a slower speed, it does not always need to be fast!

Zed is suitable from birth upwards. It has been safety tested to 0-36 month toy safety standards. It is also calming for older children and adults too.

Yes, it sends calming vibrations through all types of mattresses including, sprung, memory foam and natural fibre types.

Please note however that memory foam mattresses do minimise vibration transfer by design, so you may need to place nearer your child in this case. You may also find the slower speeds work better as the vibrations travel further at lower speeds.

The light runs on a single LED which only requires a tiny amount of power to work. The vibration motors require more power to start, so if the batteries are low the motors will stop first and the light will carry on working. Please try new batteries or freshly charged batteries. If this still does not work please contact us or your local distributor for help.

Zed should be positioned at the foot end of the mattress. It doesn’t need to be close to your baby as the vibrations travel through the surface of the mattress. It may also be put down the side of the mattress if required (please note battery life is reduced if not used horizontally).

There are a selection of speeds so you can find the one that works best on your particular mattress and soothes your baby the most effectively. Often the slower frequencies are more effective as they can travel further in the mattress.

Modes 1-3 are static speeds from slow to faster. The slower speeds are often the most effective as low frequency vibrations travel further though the mattress – but experiment with your mattress and baby’s response.

Modes 4-6 are variable speeds which replicate the acceleration and deceleration of a car engine and the rumble of the tyres on the road.

Zed times out after one hour of use, after which a single press switches it back to mode most recently used.

Yes. The first 3 presses of the night light button, change the light levels and the light remains on for an hour. The 4th press, indicated by 2 flashes of the light, sets the light level to low and stays on for 12 hours. When the light goes off a single press recalls the most recently used mode.

>p> Please note it’s not possible to run the vibration all night.

Zed has been tested to IPX4 standard so it is safe if your little one has an accident!

Yes, the vibrations always gently fade-out after one hour. The idea is to get past the 45 minute sleep cycle and into the next cycle and a deeper sleep. This should effectively extend naps, night-time sleeps and help with the transition to a cot/bed. The night light switches off after one hour (or 12-hours in all night mode. )

We have tested Zed for up to 50 hours on one set of batteries. We recommend using good quality alkaline batteries or NiMH rechargeables. Please avoid Zinc batteries – make sure batteries are suitable for “high drain” applications.

Zed does not have a loudspeaker, but it does generate soothing sounds via the vibrations passing through the mattress.

Wooshh is suitable from birth upwards but should always be positioned well out of reach of the baby / child.

It is great for children and adults too. We deliberately designed the range of sounds to include those that were also pleasant to adults – the purring cat, ambient music, water and rain sounds in particular. There’s nothing worse than hearing the same badly looped nursery rhyme all night!

We also invested extra to improve the sound chip to near CD quality, so that there were no harsh digital distortions in the sounds which are so common in cheaper sound machines.

Short presses of the button allow you to scroll through the sounds until you find the one you want.

Wooshh has 4 volume levels and you can scroll through them by holding the button down (long press).

Release the button when you are on the desired volume level. It can be best to use a constant sound like the rain sound for setting the volume, so you hear each change most clearly.

Once set the volume level will be remembered until you next re-charge the device.

After charging it will be set to the lowest level.

Whenever possible we recommend using the lowest volume setting to increase battery life.

A quick double-press will turn Wooshh off.

A single press when on the final sound (ambient music) will also turn it off.

It will automatically turn off after one hour (normal mode) or 10 hours (all night mode).

Yes, you certainly can!

Make sure Wooshh is turned off. Then you use a double press to turn on Wooshh it will remain on for 10 hours. A beep sound indicates that all-night mode is selected. We recommend using the lowest volume setting on all-night mode to reduce noise exposure and increase battery life. We are aware that the cat purring sound may not last a full 10 hours, since the low frequency of the sound drains the battery faster but all other sounds should last a full 10 hours.

Battery life depends on the sound used and the volume level. For example the water trickling sound on the lowest level will last up to 40 hours, whereas the cat purring sound, with its low frequencies, tends to last around 8-12 hours on the lowest volume. All sounds except the cat purring should last for more than 10 hours on the all-night mode.

Recharging Wooshh takes about 90 mins from empty to a full charge. We recommend removing from charge as soon as the green light shows, to help maintain battery life.

No, you must take off charge in order for it to work. This helps to maintain battery life for as long as possible and for maximum safety.

Yes indeed. Wooshh can be cleaned with a damp cloth. Do not submerge in water.

No. The product contains small parts and should always be placed out of reach of the child. Never place product in or attach to a cot, crib or bed.

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